how do i fix my outlook, my filters that are sending all email to junk?

Question

All email is delivered to junk file. How do i reset something so the appropriate emails go to my inbox?

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

To address the issue of all emails being delivered to the Junk folder in Outlook, you can follow these steps:

1. Check Junk Email Filter Settings: In Outlook, go to Home > Junk > Junk E-Mail Options. Make sure the filter is set to No automatic filtering to prevent Outlook from classifying messages as spam. This setting allows Outlook to use the safelist collection without filtering emails automatically.
2. Review Safe Senders List: Ensure that important email addresses or domains are added to your Safe Senders list. This can help prevent legitimate emails from being sent to the Junk folder.
3. Remove Spam Addresses: If you are using a mobile device with a default mail application, check the spam addresses feature and remove any entries that should not be there, such as your corporate domain.
4. Reset Folder Names: If the Junk Email folder is incorrectly configured, you can use the MFCMAPI tool to restore it. This involves deleting the property that holds the IDs of default folders and then running Outlook.exe /ResetFolderNames to reset the folder names.

By following these steps, you should be able to adjust your settings so that appropriate emails go to your inbox instead of the Junk folder.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• Configure junk email settings on Exchange Online mailboxes
• Issues with default folders in Outlook