not getting help I need for outlook.

Question

I need to talk to someone about how to eliminate a heading that I created for outgoing emails. After being hacked, I want to delete that heading. Community support is not helping. I pay for Microsoft 360. Can I talk to someone or have a live chat.

Answer 1

Hi Vivien and Tim Halloran 

I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

Best Regards

Answer 2

Dear Vivien and Tim Halloran 

Thank you for reaching out to the Microsoft Q&A forum. I understand you want to remove a “heading” that appears on your outgoing emails (created previously, noticed after the account was hacked), and you also want a direct way to reach Microsoft support/live chat since you have a Microsoft 365 subscription.  

• If the “heading” is actually an email signature. Remove or edit it in the signature settings for the platform you’re using. Outlook on the web / Outlook.com / New Outlook: Use the signature settings to clear the content (or set no default signature) so it stops appearing on outgoing emails.  
• If the “heading” is a background/theme/stationery that shows up when replying/forwarding. This can look like a banner or colored background carried into the reply/forward. Removing stationery/background color by replying/forwarding, clicking in the message body, then using Options > Page Color > No Color (or changing Fill Effects).  
• If the “heading” is being injected by an Outlook rule. Rules typically move/forward/delete mail, but if you suspect any post-hack mailbox automation, review and remove/disable anything you didn’t create. To create/edit/delete rules in Outlook and Outlook.com (Settings > Mail > Rules in the web/new Outlook experience). Remove any suspicious rules you don’t recognize.  
• To reach Microsoft support :  
  • Visit Contact - Microsoft Support     
  • Type a brief description of your issue in the search box    
  • Scroll down to the bottom > select Sign in to contact support    
  • Log in to your personal Microsoft account.     
  • Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.   
  • Click "Chat with a support agent in your web browser" (during business hours) 

Thank you for your understanding.  

Answer 3

To talk to someone about your Outlook issue, you can contact Microsoft Support directly. Since you are a Microsoft 365 subscriber, you have access to support options. Here’s how you can reach out:

1. In the search bar, type "Get Help" and open it.
2. Type "Chat with an agent" and press Enter.
3. Click the "Contact support" button at the bottom.
4. Choose the products and services for which you need help.
5. Follow the on-screen prompts to connect with a live agent.
6. Alternatively, you can select the "Call me back" option to receive a call from support.

This should help you get the assistance you need to eliminate the heading in your outgoing emails.

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References:

• I need to talk to someone!! - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A