new email issue

Question

new email issue

John Dvorak 0

when creating a new email on my Android, it goes directly to the contents, skipping TO and Subject.

this started right after a new update was done.

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Answer 1

Teddie-D 12,925 Microsoft External Staff Moderator

Hi @John Dvorak

Thank you for posting your question in the Microsoft Q&A forum.

To help narrow down the issue, please provide more details:

-Can you confirm whether the problem occurs after updating your Android or Outlook app?

-When you mention it skips the To/Subject fields, do you mean the fields are visible but the cursor jumps directly to the message body, or are the To/Subject fields missing entirely?

You may try the following steps:

-Force‑stop the Outlook app and reopen it.

-Clear the app cache to remove any corrupted temporary data.

-Reinstall Outlook if the issue persists, which can help resolve deeper configuration or installation problems.

Please know that while our initial response might not resolve the issue right away, your input is incredibly valuable. With a bit more detail, we’ll work together to find the best solution for you.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Teddie-D 12,925 Reputation points Microsoft External Staff Moderator

2026-02-10T23:29:10.7066667+00:00

Hi @John Dvorak
Is there any update on this thread? If you need further help, please provide more detailed information so that we can offer more accurate suggestions.
John Dvorak 0 Reputation points

2026-02-10T23:32:59.03+00:00

yes, after i updated on my android phone

the fields are visible it goes right to the message body

I've tried all the steps you mentioned already.
Teddie-D 12,925 Reputation points Microsoft External Staff Moderator

2026-02-11T02:37:03.38+00:00

Hi @John Dvorak
If the To/Subject fields are visible but the cursor automatically moves to the message body, this is expected behavior on Android devices. I understand this can be inconvenient, but you may need to manually move the cursor back to the To and Subject fields.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features. Our role is limited to providing technical guidance on reported issues, requests, or ideas. For product changes or feature requests, the most effective way is to share your feedback via the official Microsoft Feedback channels Ideas · Community.
Thank you for your understanding.
John Dvorak 0 Reputation points

2026-02-11T14:51:43.3166667+00:00

Thanks. It wasn't that way before. Just started after the update

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