Reversing WHT tax payable balance in Business Central

Question

I posted an invoice so that I could do the payment journal for an expense. Somehow when I did the payment journal, it deducted the WHT tax payable and now it's showing a credit balance in that account. I created a credit memo and applied a cash receipt journal, but the WHT tax payable balance is still there. How do I fix it?

Answer 1

Hello @Yessica Setiawan, 

Thank you for posting your question in the Microsoft Q&A forum.

Since the information provided is not quite clear, could you please provide the following details: 

1. What is the exact flow of your entries? 
2. What is the current balance shown in the WHT Payable account? (A number or screenshot description will help) 
3. Has the WHT been paid to the tax authority yet? 
4. Is the issue related to a technical posting mistake or a real-world payment that has not been recorded correctly? 

With this information, I will be able to look into the issue further. In case you need a quicker resolution, kindly ask your partner to help you create a support ticket via Dynamics 365 Business Central by following this article: Technical support overview - Business Central | Microsoft Learn. 

Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.  

Thank you for choosing Microsoft, and I am looking forward to your response. If anything is unclear, please don’t hesitate to reach out to me.