cant restart pc

Question

i have tried restarting my pc it gets to 10% then will say not changes have occurred. i have tried everything on the windows help site idk what else to try

Answer 1

Hi Trenton Binkley,
Welcome to Microsoft Q&A forum. I'm happy to help.

Normally, restarting PC does not show percentage. You might have updates at pending restart state, and it seems the system cannot apply the update correctly.

Please take a look at Windows update and give me which updates are pending.

Thank you for your time.

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Just to confirm, are you just trying to restart the PC, as in shut down and start the PC again, or are you trying to reset the PC (Reset keep files)?

If the issue is just restarting the PC, kindly follow the steps below:

Method 1. Restore default power options

 

-Press Windows key + R then type:

 

powercfg -restoredefaultschemes

 

-Restart the PC and check.

Method 2. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Note: Please let me know if you are trying to reset the PC, and I'd appreciateit if you can provide a screenshot of the issue.

Answer 3

If your PC is stuck at 10% during a restart and indicates that no changes have occurred, there are a few troubleshooting steps you can try:

1. Perform a Clean Boot: Use the System Configuration tool (msconfig) to perform a clean boot. This allows you to start Windows with a minimal set of drivers and startup programs. You can then test to see if the issue persists.
2. Check for Faulty Services: In the clean boot environment, selectively enable services to identify if a specific service is causing the problem. If you find a faulty service, disable it and try restarting again.
3. Reinstall Recent Updates or Programs: If you have installed any updates or programs recently, try reinstalling them. Sometimes, a failed installation can cause issues during the restart process.
4. Contact Microsoft Support: If the problem continues after trying the above steps, consider reaching out to Microsoft Customer Service for further assistance. They can help diagnose the issue more thoroughly.
5. Avoid Manual Registry Changes: It’s important not to manually delete or change keys in the Windows Registry as this can lead to further issues.

If these steps do not resolve the issue, you may need to explore more advanced troubleshooting options or consider recovery options for Windows 10.

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References:

• Advanced troubleshooting for Windows startup issues
• Troubleshooting Windows startup issues