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Refund for a subscription

diane ottenfeld 0 Reputation points
2026-02-10T02:27:39.0233333+00:00

I did not want to renew my subscription for m360! Yet I was charged for it please refund me or stop this transaction

Microsoft 365 and Office | Other
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  1. Estrella721 34,350 Reputation points Independent Advisor
    2026-02-10T03:02:19.61+00:00

    I'm sorry to hear that you're experiencing this issue. I'm happy to help.

    Please note that here in the Microsoft Q&A forum, we are fellow users and do not have access to your account.

    Log in to your Microsoft account to view your charges:

    https://account.microsoft.com/services

    Then follow the steps in this link to cancel the subscription and request a refund: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

    If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

    Click this link: https://support.microsoft.com/contactus/

    Sign in to your Microsoft account.

    Select Microsoft 365 > Click 'Get home support'.

    Type "Chat with an agent" from the text field and press Enter.

    Click "Contact support" at the bottom.

    Select the product you need help with.

    Follow the prompts to connect with a live agent.

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  2. Q&A Assist
    2026-02-10T02:27:45.4466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To address the issue of being charged for a subscription renewal that you did not want, you can follow these steps:

    1. Contact Microsoft Billing Support: You can reach out to Microsoft Billing Support to discuss your situation and request a refund. To do this, visit the Microsoft support page and sign in with the account associated with your subscription. Look for the option to chat with an agent or request a callback.
    2. Cancellation Options: If you want to stop future charges, you can cancel your subscription. Depending on your billing account type, you may be eligible for a prorated refund if you cancel within a specific time frame after renewal. For example, if you have an MCA billing account, you can cancel within seven days for a prorated refund.
    3. Turn Off Recurring Billing: If you do not wish to continue your subscription, ensure that you turn off recurring billing to prevent any future charges.

    For more detailed instructions on how to proceed, please refer to the Microsoft support documentation.

    References:

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