I purchased a lenovo laptop which came with M365 for 1 year. I can see it in my subscriptions but i cant open word. I

Question

My new laptop came with M365 for 1 year but i can't access it. I can see it under my subscription but I can't open word

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Are you logged in to the same Microsoft account where your subscription is linked?

If yes, and a quick repair does not fix the issue, try a full repair instead. Go to Settings > Apps > Installed apps,

Find Microsoft Office, select it, then choose Fix > Online Repair.

Answer 2

If you can see Microsoft 365 under your subscriptions but cannot open Word, here are a few troubleshooting steps you can try:

1. Check Subscription Status: Ensure that your subscription is active. You can do this by going to your Microsoft account and checking the subscription details.
2. Sign In: Make sure you are signed in to Word with the same Microsoft account that has the active subscription.
3. Repair Office: If you still cannot open Word, you can try repairing your Office installation. Go to the Settings app, select Apps, find Microsoft Office, and choose the option to modify or repair it.
4. Reinstall Office: If repairing does not work, consider uninstalling Office completely and then reinstalling it from your Microsoft account.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

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References:

• I have a subscription to Office 365 and want to install it on my new laptop - Microsoft Q&A
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A