Account not logging

Question

I have also an request I think someone changed alias by hacking my account (gmail account )and I have proof that the account was mine as I have purchased minecraft on it but now idk how i can't sign in to it so I am sending this question from my 2nd gmail account . I have receipt on my gamil ******@gmail.com that I purchased minecraft and account was really working , but yesterday I was playing but I got log out and i can't login in in any site of Microsoft and it's saying we couldn't identify your account and when I am creating new account from ******@gmail.com it's saying account is already exist sign in but sign in is not working

Answer 1

Hey there! Nice to meet you!

Based on your description, your Microsoft account was indeed compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received the error "account doesn't exist" when signing in.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

But I am trying to recover but whenever I put ******@gmail.com on recover mail it says no Microsoft account exists