Help me give my account back

Question

I have also an request I think someone changed alias by hacking my account (gmail account )and I have proof that the account was mine as I have purchased minecraft on it but now idk how i can't sign in to it so I am sending this question from my 2nd gmail account . I have receipt on my gamil ******@gmail.com that I purchased minecraft and account was really working , but yesterday I was playing but I got log out and i can't login in in any site of Microsoft and it's saying we couldn't identify your account and when I am creating new account from ******@gmail.com it's saying account is already exist sign in but sign in is not working But I am trying to recover but whenever I put ******@gmail.com on recover mail it says no Microsoft account exists

Answer 1

To recover your Microsoft account after it has been hacked and the alias changed, follow these steps:

1. Use the Microsoft Account Recovery Form: Go to the Microsoft account recovery page and fill out the form with as much information as possible. This includes any old passwords, information about when you created the account, and details about your purchases (like your Minecraft purchase). You can access the recovery form at https://account.live.com/acsr.
2. Check Your Email: Ensure you have access to the email account associated with your Microsoft account. If the hacker has changed the email, you may need to provide proof of ownership.
3. Contact Microsoft Support: If the recovery form does not work, you should contact Microsoft Support directly. You can do this by signing in with any other Microsoft account and navigating to the support section. They may be able to assist you further in recovering your account.
4. Provide Proof of Ownership: Be prepared to provide proof of ownership, such as receipts for purchases made with the account, to help verify your identity.
5. Secure Your Other Accounts: Since your account was hacked, make sure to secure your other accounts (like your Gmail) by changing passwords and enabling two-factor authentication if available.

These steps should help you in attempting to regain access to your Microsoft account.

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References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A