My laptop is not shutting down, after i hit the shutdown button it is keep restarting

Question

My laptop is not shutting down, after i hit the shutdown button it is keep restarting

Answer 1

1

Open the old Control Panel (not the settings app)

At the top of the old Control Panel, set view to icons

Open Power Options

On the left, click 'Choose what the power buttons do'

At the top right, click 'Change settings that are currently unavailable'

Under 'Shutdown settings' disable 'Turn on fast startup'

Save that and close Control Panel

Restart (not shut down) the laptop, then check if the laptop can be shut down correctly.

2

If not, go to the support page for your laptop on the manufacturers website to check for any BIOS update that may be available and not yet installed.

Answer 2

If your laptop is not shutting down and keeps restarting after you hit the shutdown button, it may be due to a few reasons. One common cause is that the system is encountering a Stop error, which prevents it from shutting down properly. This situation can lead to Windows logging Event ID 41, indicating that the system has rebooted without a clean shutdown.

Here are some troubleshooting steps you can consider:

1. Check for Stop Errors: If your laptop is experiencing a Stop error, it may not shut down correctly. You can check the Event Viewer for any Stop error codes that might provide more insight into the issue.
2. Power Supply Issues: Ensure that your power supply is functioning correctly. An interrupted power supply can cause the laptop to restart unexpectedly.
3. Unresponsive State: If the laptop is unresponsive, it might be necessary to perform a hard shutdown by holding the power button. However, this should be a last resort as it can lead to data loss or corruption.
4. Fast Startup Feature: Sometimes, the Fast Startup feature can cause issues with shutting down. Consider disabling Fast Startup in the power options to see if that resolves the problem.
5. Update Drivers and Windows: Ensure that your system is up to date with the latest drivers and Windows updates, as outdated software can lead to shutdown issues.

If the problem persists, you may want to gather more information about the shutdown behavior and consider seeking further assistance.

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References:

• Advanced troubleshooting for Event ID 41: "The system has rebooted without cleanly shutting down first"
• More information