i have 2 office accounts how do i cancel 1

Question

why do i have 2 x 365 accounts and how do i cancel 1 of them ?

Answer 1

So what did you do about having 2 accounts? Were you able to merge them?

Answer 2

Hello @Brett Nisbet

Welcome to Q&A forum!

To ensure I fully understand the issue you’re experiencing, I’d like to confirm a few details:

1/ Verify your account type

I understand that you've posted this thread in the Business forum, but I would like to "reconfirm your account types" to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account: 

• Personal account (e.g., @hotmail.com, @outlook.com) 
• Educational account (e.g., @schoolname.edu) 
• Business account (e.g., @yourcompany.com or @onmicrosoft.com) 

2/ Which account do you currently use for(Email/ OneDrive/ Teams/ Office apps) ?

3/ Are you receiving duplicate billing, or do both accounts have different purposes? 

4/ Which account do you want to keep, and which one do you want to cancel? 

For your information : 
-If your account is a personal Microsoft Account, you can prefer this article to cancel your subscription.

Cancel a Microsoft 365 subscription - Microsoft Support 

-If your account is a Business/Work Account (an account provided by your organization): 

You cannot cancel the subscription on your own because 

• The subscription is managed by your organization 
• The license assigned to you is controlled by your IT Admin 

Depending on the type of account you have and what you want to achieve, I will be able to provide the suitable guidance for you. 

Looking forward to hearing from you!

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