Sign in/account linking/phone number verification/stupid puzzles/nothing works???

Question

I've lost my entire life's photo record thanks to Microsoft updates. I was doing a photo sort on my Dell 5560. I had just transferred the contents of my back up drives to sort and delete the unwanted, the put them back to the external drives.

Then a windows update, and my laptop is now locked. It boots, my password won't work any more, and a message"something happened and your pin is no longer available". No matter how many times I try to get a code sent to my phone, same answer "service not responding, try again later" For a full week now ???? You have to be kidding.

It doesn't matter what I try, what ever Microsoft prompts I follow, one part of the Microsoft contradicts the other. I solve those stupid puzzles that go on forever, and then, I'm locked out of my account.

OH, but the best yet. If I go into restore/recover, or try and access the terminal, the screen is non responsive, I can't click on anything. Nothing works! Reset fields are pale/inactive.

But of course, nobody is accountable and the loss is my own.

Answer 1

If the options in the Windows recovery environment are not accessible or failing, if you start your laptop, then on the Dell logo screen repeatedly press F12, on the resulting menu are you able to open the Dell Recovery options?

If not, then you will need to create a bootable Windows 11 USB on an empty 8GB USB flash drive on another working PC and boot your PC from that, then rather than installing Windows 11, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

In the Recovery Environment on the USB, try each available recovery option.

Click this link:  https://www.microsoft.com/software-download/windows11

to download the Media Creation Tool to create the bootable USB.

Then, Boot your PC from the Installation Media you just created.

 

 

Answer 2

I knew I'd get a useless AI answer. I'm just a dog chasing it's tail round and round and round again.