Hardware Program Not Visible in Partner Center Despite Active Status

Question

Hello,

I am contacting you regarding an issue with the Hardware Program in Microsoft Partner Center.

We have applied for the Hardware Program in the Programs section of Partner Center and have also completed the EV certificate registration successfully. However, the Hardware Program does not appear in Partner Center after completion.

Please find the details below:

1. The Organization profile appears to be registered and completed correctly.

The Microsoft AI Cloud Partner Program has been successfully applied for and is visible in Partner Center.

The Hardware Program does not appear in the Programs list.

When attempting to apply again, the status shows “Active In”, indicating that the application already exists.

The account used has the following roles assigned:

  Global admin
  
     User management admin
     
        Account admin
        
           Support request admin
           
              Business profile admin
              
                 Microsoft AI Cloud Partner Program partner admin
                 
                    Co-sell Solution Admin
                    
                       Compliance admin
                       

Given the above, could you please advise on:

Why the Hardware Program is not visible in Partner Center despite showing an “Active In” status

Whether there are additional requirements, approvals, or configuration steps needed on our side

If required, we can provide screenshots or any additional information for further investigation.

Thank you for your support. I look forward to your guidance.

Best regards

Answer 1

It seems that you are experiencing an issue with the visibility of the Hardware Program in Partner Center despite having an active status. Here are a few steps you can take to troubleshoot this issue:

1. Check Your Roles and Permissions: Ensure that the roles assigned to your account provide the necessary permissions to view and manage the Hardware Program. You may want to verify if there are specific roles required for accessing the Hardware Program that you might not have.
2. Confirm Application Status: Since the status shows "Active In," it indicates that your application is recognized. However, if it is not visible, it may require additional approvals or configurations.
3. Contact Support: If you have confirmed that your roles are correct and the application status is active, it may be beneficial to contact Microsoft Partner Center support for further assistance. They can provide specific insights into your account and any potential issues.
4. Review Program Requirements: Ensure that all requirements for the Hardware Program are met, including any additional documentation or approvals that may be necessary beyond the EV certificate registration.

If you continue to face issues, providing screenshots or additional information to support can help in diagnosing the problem more effectively.

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References:

• Surface Reseller Alliance program: Membership and Insights
• Create a Microsoft AI Cloud Partner Program account in Partner Center