my friend on the other cannot hear me

Question

I am facing issues onm teams whereby my friend on the other side cannot hear me. Also whenever I tried to call it did not go through as she could not answer it and vice versa. What is happening?

Answer 1

Hi,

I assume you have a Windows computer?

If so,

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type mmsys.cpl

Press Enter.

Take a screenshot of the Recording Tab and post in the next reply.

I’m eager to hear back and work together to find a solution.

Answer 2

If your friend cannot hear you during Teams calls, there could be several reasons for this issue. Here are some potential causes and solutions:

1. Microphone Issues: Ensure that your microphone is working properly. Check if it is muted or if there are any hardware issues.
2. Audio Output Device: Make sure that the audio output device (like speakers or headphones) is functioning correctly. Sometimes, the issue might be on your friend's side as well.
3. Network Connectivity: Poor network conditions can affect call quality. Ensure that both you and your friend have a stable internet connection.
4. Permissions: Confirm that Teams has permission to use your microphone. You can check this in your device settings.
5. App Issues: Sometimes, restarting the Teams app or your device can resolve temporary glitches.
6. Call Settings: Ensure that both of you are connected properly and not in any modes (like "Do Not Disturb") that might block calls.

If the problem persists after trying these steps, it may be helpful to run a network test in Teams to check for connectivity issues.

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References:

• Overview of audio issues
• Troubleshoot common issues