How to reset my MFA microsoft authenticator

Question

Halo dear Admin

Could you reset my MFA to login microsoft authenticator. Please send me new qr code to my email ******@edukator.elevaite.id

Answer 1

Hi, I'm John! I will help you with this.

Are there any other admins in your organization who could reset your multi-factor authentication settings for you? If so, you’ll need to contact your company's admin or IT team and ask them to reset your Microsoft Authenticator for your work account.

If you are the only Global Admin, then the only way forward is to contact Microsoft 365 Business support directly via phone https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 They’ll ask you to verify your domain ownership and can help reset the MFA requirement so you can get back into your account.

Or, you can create a temporary trial Microsoft 365 Business account and use it to reach Microsoft Support directly through the admin center, that often helps you connect with the right support team faster:

• Create a trial account here: https://www.microsoft.com/microsoft-365/business/microsoft-365-business-standard-one-month-trial
• Using the trial account, Sign in to Microsoft 365 admin center https://admin.microsoft.com
• Select Support > Help and support, enter your question and select Contact support.
• You may cancel your trial subscription before the free trial period ends to stop future charges.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

To reset your Multi-Factor Authentication (MFA) for Microsoft Authenticator, you will need to contact your organization's Global Administrator. They can perform the following steps to reset your MFA settings:

1. Sign in to the Microsoft Entra admin center as an Authentication Administrator.
2. Navigate to Users > All Users.
3. Select your user account.
4. Go to Authentication methods.
5. Click on Require re-register multifactor authentication.

This will reset your MFA settings, and the next time you sign in, you will be prompted to set up the Authenticator app again using a QR code.

If you are the only Global Administrator and cannot access your account, you may need to contact Microsoft Data Protection Support for assistance.

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References:

• Manage user authentication methods for Microsoft Entra multifactor authentication
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A