GitHub Enterprise Benefit Shows “Redeemed” but No Coupon Code Provided

Question

Hello, I am experiencing an issue with the GitHub Enterprise Cloud benefit in my Microsoft for Startups Founders Hub account.

I attempted to redeem the GitHub Enterprise benefit, but after clicking Redeem, the system now displays the benefit as “Redeemed”—yet no coupon code or redemption link is shown. Because of this, I am unable to activate GitHub Enterprise on my GitHub organization.

According to Microsoft Q&A guidance, this issue occurs when:

• a GitHub account is tied to another billing source, or
• the redemption system inconsistently marks a benefit as redeemed without issuing the coupon, and requires manual intervention by the Founders Hub support team. [learn.microsoft.com], [learn.microsoft.com], [learn.microsoft.com]

Could you please:

1. Reset the redemption state for my GitHub Enterprise benefit, and/or
2. Provide the coupon code or redemption URL directly, so I can activate the subscription?

If you need any additional information (GitHub org name, Azure subscription ID, Founders Hub email, screenshots, etc.), I am happy to provide it.

Thank you very much for your assistance, this is blocking my ability to activate GitHub Enterprise via Azure credits.

Best regards,

Stefano

Answer 1

Hi dEEGtal,

Thanks for reaching out in Microsoft Q&A forum,

I understand it's showing as "Redeemed" without providing the coupon code or redemption link, which prevents activation on your GitHub organization this is a known glitch often tied to existing billing sources on the GitHub side or backend sync errors.

Troubleshooting Steps

• Log into your GitHub organization at github.com > Settings > Billing & plans. Remove/pause any active payment methods or subscriptions, then retry the redemption in Founders Hub.​
• In Founders Hub dashboard > Credits & Offers/Benefits, double-check the status and try "Redeem" again after clearing browser cache or using incognito mode.​
• No self-service reset is available publicly, so the fastest path is a quick support request via the Founders Hub portal (foundershub.support.microsoft.com) they can reset the state or send the coupon directly, usually in 3-5 business days. Just include your Founders Hub email, GitHub org name, and Azure sub-ID for speed.

Official docs for reference:

• https://docs.github.com/en/enterprise-cloud@latest/billing/how-tos/set-up-payment/redeem-coupon
• Founders Hub support: https://www.microsoft.com/en-us/startups

Kindly let us know if the above helps or you need further assistance on this issue.

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