Unable to download Certificiate and Transcript from the Microsoft Dashboard

Bibi Guerrero 1 Reputation point

I'm currently have issues accessing my Certificate and Transcript forms from the Microsoft Dashboard. I recently passed the Excel Expert exam in September 2021 and I've been trying since then to access such documents via different web browsers, but haven't been able too. I've attached a screenshot of what appears when trying to access these documents.137552-ms-dashboard-certificates-page.png

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  1. Andreas Baumgarten 103.4K Reputation points MVP

    Hi @Bibi Guerrero ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:
    Microsoft Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
    Microsoft Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
    Microsoft Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

    What happens if you click on Contact Support ?


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Andreas Baumgarten

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