Re-assign azure sponsorship subscription

Question

Re-assign azure sponsorship subscription

Jagmohan Singh Salaria 5

Hi,

Recently Azure Sponsorship subscription has assigned to me and this subscription is not activated yet. However , we want to re-assign it to some other user through Partner Centre portal and found that Remove option is disabled and it shows message that " For Azure Bulk credit, user assigned to a subscription cannot be removed , Bulk credit can only be transferred to another user during enrollment year. Please reach out to support for user re-assignment." We tried to log a support ticket from Azure Portal but new inactivated subscription is not listed there for the selection, Please guide us on how we can raise a support ticket for this.

Siva shunmugam Nadessin 5,950 Reputation points Microsoft External Staff Moderator

2026-02-10T12:50:34.0566667+00:00
Hello Jagmohan Singh Salaria,

Thank you for reaching out to the Microsoft Q&A forum.

It looks like you're trying to re-assign your Azure Sponsorship subscription to another user, but you're facing some hurdles due to the subscription not being activated yet. The message you're seeing indicates that for Azure Bulk Credit subscriptions, the user assigned to a subscription cannot be removed or reassigned outside of the enrollment year without support assistance.

To proceed with getting this resolved, you'll need to raise a support ticket, but since your subscription isn't activated yet, it seems you can't do that through the usual channels. Here's a step you can take:

Contact Azure Support: Instead of going through the Azure Portal, you can visit the Azure Support page and look for contact options to either chat or open a support request that way. They should be able to pull up your subscription details and assist you in getting the user reassigned.

Provide Necessary Details: When you reach out to support, make sure to include your account details and explain the situation, including the error message you're encountering. This will help them assist you more quickly.

If you've tried this or if you're still having trouble accessing support, here are a few follow-up questions that can help gather more context:

What specific steps did you take to try and open a support ticket?

Have you received any other communications regarding your Azure Sponsorship subscription that might provide more detail?

Are there any specific user accounts involved that you could mention for clarity?

Could you confirm whether this is part of a larger organizational setup or a standalone account?

I hope this helps guide you through getting that subscription re-assigned! If you have any more questions, feel free to ask.

References:

Microsoft Azure Sponsorship Offer

Azure Support

Check balance and usage details for Azure Sponsorship
Jagmohan Singh Salaria 5 Reputation points

2026-02-11T09:45:39.9933333+00:00

Hi @Siva shunmugam Nadessin,

Can you please provide the link for Azure Support page as all other option redirect to Azure portal's help and support section which i can't use as subscription is not listed there