Get a refund

Question

I was recently charged for a PC Game Pass subscription (yesterday) due to auto-renewal. I did not intend to continue the subscription, and the payment was made without my consent. Is there any way to cancel it and get a refund?

Answer 1

Thanks for your response. Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Tin

Answer 2

Greetings!

This is Tin, I'm here to assist you. I understand that you would like to cancel your subscription and request for a refund. To do that, please go to https://account.microsoft.com/services and click Manage next to your subscription, then click Cancel, you will have an option to Cancel subscription or Turn off recurring billing. Once done with canceling, please open this link:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Sign in your MS Account and then select the item that you will request for refund. Provide the reason and hit Next then submit.

Please take note that it may take 72 hours to process the request.

For more information:

https://support.microsoft.com/en-us/account-billing/get-a-refund-for-apps-and-games-purchased-from-microsoft-store-81629012-aa4f-f48b-2394-8596f415072b#id0edf=games_on_a_pc

Thank you,

Tin

Answer 3

To cancel your PC Game Pass subscription and request a refund for the recent charge, you can follow these steps:

1. Cancel the Subscription: You need to cancel the subscription within seven days of the charge to be eligible for a refund. If you cancel within 24 hours, you may receive a full refund. If you cancel later but still within seven days, you will receive a prorated refund based on your usage.
2. Request a Refund: After canceling, you can request a refund through your Microsoft account's order history page. Make sure to follow the guidelines provided by Microsoft regarding refunds for subscriptions.

For more detailed instructions, you can refer to the Microsoft support documentation on managing subscriptions and refunds.

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References:

• Managing refunds and chargebacks from your service
• Microsoft Marketplace FAQ