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Media player is not able to connect to the music information service.

Brendan 0 Reputation points
2026-02-10T11:53:03.85+00:00

Media player is not filling track info, fails to connect to service. AI provided answers on microsoft help do not resolve issue.

Windows for home | Windows 10 | Performance and system failures
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  1. DaveM121 853K Reputation points Independent Advisor
    2026-02-10T12:26:19.8566667+00:00

    This is currently a widely reported problem, this seems to be either caused by a Windows update or a problem contacting the musicmatch servers Microsoft use the get the album data, there is no reported fix for this yet, the best option is to open the Feedback Hub app and provide feedback to the Windows Developers there, if more people report the problem, they will provide a patch to resolve the problem.

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