I have duplicate accounts under the same gmail address, Please merge those two MS accounts

Question

Hi Team,

I have appeared for the AZ-104 exam under the MS1101024720 for the email address (PII removed ******@gmail.com). So, what i found is i have duplicate accounts under the same email address. Can you please merge these two MS accounts so that i can view my certification.

Registered email address: (PII removed ******@gmail.com)

MS IDs tagged to the registered email address are below:

(PII removed)

Kindly merge these two duplicate accounts and do the needful so that i can get my latest AZ-104 certificate.

Thanks,

Mogal Shaik Atahar

(PII removed)

Answer 1

This is a public forum, not support.

Support:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support.

Answer 2

Not able to get as per your advise, can you please help me to find the certificate,

Answer 3

Hi,

As mentioned can you please merge the profiles from your side. Otherwise please provide me the certification.

Thanks,

Atahar

Answer 4

Hello @Atahar Shaik

To merge profiles:

• Choose a profile to sign into
• In login account management, choose “add login account”.
• If this login account is associated with another Learn profile, it will trigger a profile merge.
• All contents from the second profile will be brought into the signed-in profile and any duplicate content will be removed
• If the limit of five work or school login accounts is exceeded during the merge process, the process will be canceled. If this happens, you’ll need to resolve the issue before trying again.
• Private profile mode will be enabled on the merged profile if either of the two profiles has this setting turned on.

Reference: https://learn.microsoft.com/en-us/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one

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Answer 5

To merge your Microsoft accounts, you can follow the process outlined in the Microsoft Learn support documentation. You can merge your Learn Profiles, and this will include all your learning data, including certification data. Here are the steps you can take:

1. Visit the Microsoft Learn support page for merging profiles.
2. Follow the instructions provided there to initiate the merge process for your accounts.

If you encounter any issues or need further assistance, consider reaching out to Microsoft support directly for help with your specific account situation.

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References:

• Can I merge Learn Profiles? Does this mean my Certification Data is also merged?