Godaddy Org account doesn't load my Office 365 apps in my personal account

Question

I've had a godaddy email for many years. A couple years ago they moved from webmail to outlook 365. When I go to login to outlook/365 anything it shows two accounts - both the same email address but one is a work and one is a personal.

When I use Org I don't see the Office 365 apps that I pay for through MS.

1. Why 2 accounts?
2. How do I see my apps?

Thanks,

Cori D

Answer 1

I followed that link and landed in some strange mailbox. See here. Thanks!

Answer 2

Hello, I'm Quinn and here to help!

Microsoft treats work/school (Org) accounts and personal Microsoft accounts as separate identities, even if they share the same email address. Your GoDaddy Org account is linked to business services, while your personal account is tied to your own Microsoft subscription — each has its own apps and storage.

Your Office 365 apps are tied to your personal account, not the GoDaddy Org account. To access them, sign in at https://account.microsoft.com/services with your personal credentials. From there you can download and install the apps

Answer 3

It sounds like you are encountering issues related to having two Microsoft accounts associated with the same email address. This can happen when an email address is linked to both a personal Microsoft account and a work or school account (often provided through services like GoDaddy). Here are some insights:

1. Why Two Accounts?
   • The two accounts (personal and work) are likely due to the fact that GoDaddy provisioned your email through their Microsoft 365 services, creating a work account. Meanwhile, you may have also created a personal Microsoft account with the same email address. This can lead to confusion when logging in, as both accounts can appear under the same email.
2. How to See Your Apps?
   • To access the Office 365 apps associated with your work account, you need to ensure you are signed in with the correct account. Here are steps you can take:
     • Open a Microsoft 365 app, such as Word or Outlook.
     • Click on your profile picture or name at the top and select Sign out.
     • Then, sign back in using your Work or School account credentials, not your personal account.
     • If you continue to have issues, consider checking with GoDaddy support to ensure that your account is correctly set up and that you have access to the apps you are paying for.

If you still face challenges, you may want to explore additional resources or support options provided by Microsoft or GoDaddy.