unauthorized on my credit card

Question

Been charged $273.89 and never received a bill nor email nor does it show when I look at my account.

Answer 1

Hi @Celina Waits,

Welcome to Microsoft Q&A forum.  

Thanks for reaching out. I’m sorry to hear about this unexpected charge on your credit card. I know how concerning it can be to see a payment you don’t recognize, especially when there’s no email confirmation or billing record in your Microsoft account.

Here are suggestion steps that may help you identify the payment:

1. Check all billing sections in the Microsoft 365 admin center

If you’re an admin on a business tenant, sign in at https://admin.microsoft.com and review:

• Billing > Bills & payments: Review Invoices and adjust the date range (e.g., past 6 months or a custom range).
• Change billing account: If you have multiple billing accounts, select this option to review invoices across each one.
• Billing > Billing accounts > Billing profiles: In some cases, charges may be associated with a different billing profile, so make sure to review each profile carefully. Under Billing accounts, you can also verify which email address is set to receive Microsoft billing notifications. If that email address hasn’t received any invoice or charge notification, please contact the Billing team for further assistance (see steps below).

For your reference:

• View or download your invoice in the Microsoft 365 admin center
• Manage your Microsoft business billing profiles

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

 

2. If the charge is not yours, secure your payment method

If you believe the card may have been used without authorization:

• Contact your bank to lock or replace the card and prevent further charges.
• Ask your bank about disputing the transaction.
• Review Microsoft’s guidance here: How to investigate a billing charge from Microsoft.

3. Submit a support ticket to the Microsoft Billing team

If no invoices are found and the charge remains unexplained, the Billing department will need to review your tenant and payment records.

To create a support ticket: 

1/ Log into admin.microsoft.com with your admin credentials. If you don't have admin permissions, you'll need to contact someone in your organization who does.  

2/ Select the green help & support button typically located at the bottom right of the admin center dashboard. Click on it to open the support pane.    

 

3/ Type in “I need to check my payment” into the search bar. 

4/ Select “Contact support”.      

5/ Choose your preferences: preferred contact method, preferred time zone, and preferred contact language.        

6/ Fill in your details and give a strong description of your problem for a quicker resolution. You can add a file, a screenshot, or a video for added support. Once you’ve filled out the details, select Contact me at the bottom.        

 

 

4. If you cannot access the admin center

If you don’t have access to the tenant or admin account:

You’ll need to call Microsoft Support directly to request assistance in regaining access to your admin account: Phone Number – Microsoft Support     

As a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Microsoft 365 Business Plans and Pricing | Microsoft 365. This would allow you to create a new tenant following the prompts provided. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Billing team on behalf of your previous tenant from within the Admin Center. 

Please remember to cancel the trial subscription after your issue is resolved, as this will help you avoid any accidental billing. You may prefer the following resource for detailed instructions: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn.

 

We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities. 

 

I hope this information helps. Please try the steps and let me know whether they resolve the issue. If the problem persists, we can work together to find a solution.  

As other users will also search for information in this community, your vote can significantly help those with similar inquiries quickly locate the most relevant resources. 

Thank you for your kindness and for contributing to the forum.   

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Answer 2

If you have been charged $273.89 without receiving a bill or any notification, it is important to investigate the charge. Here are some steps you can take:

1. Check Your Microsoft Account: Log in to your Microsoft account at account.microsoft.com to review your services and subscriptions. This will help you determine if there are any active subscriptions that you may have overlooked.
2. Review Email Notifications: Sometimes, billing notifications may end up in your spam or junk folder. Check those folders for any emails from Microsoft regarding the charge.
3. Contact Support: If you still cannot find any information regarding the charge, consider reaching out to Microsoft support for assistance. They can help you identify the source of the charge and whether it was authorized.
4. Dispute the Charge: If you believe the charge is unauthorized, you may want to contact your credit card issuer to dispute the charge and prevent any further unauthorized transactions.
5. Monitor Your Account: Keep an eye on your account for any further unexpected charges and ensure your account security is intact.

Taking these steps can help clarify the situation regarding the unauthorized charge on your credit card.

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References:

• investigate a billing charge - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A