camera not working, black screen with line across camera icon

Question

Camera does not work, the icon of a camera on a black background with a line across it appears when the camera is actioned.

Answer 1

Hello Tony,

You have reach the community and I’m here to help you with the camera issue, I suggest first to restart the device and check again if the issue will persist. Next close other application the uses a camera, ensure as well the app you were using has permission to access the camera. Other than this I need you to check the privacy slider many laptops have a small physical slider, switch over the webcam lens be sure to slide this over to reveal the camera.

Check as well if your antivirus is blocking the camera on the software itself check the privacy settings webcam protection or camera guard toggle it. Last restart the camera service in windows press Windows + R type in services.msc press enter and scroll down to Windows Camera Frame Server right click on it and click restart be sure the startup type is set to Automatic.

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo

Answer 2

If your camera is showing a black screen with a line across the camera icon, it may indicate that the camera is disabled or not functioning properly. Here are some steps you can take to troubleshoot the issue:

1. Check Function Keys: Look at the function keys (F1 - F12) on your keyboard. If one of them has a camera icon, press that key or use Fn + that key to unlock the webcam.
2. Privacy Slider: Inspect the camera lens above your screen for a small privacy slider. If it exists, make sure it is opened to allow access to the webcam.
3. Driver Issues: If the camera is still not working, go to the support page for your laptop on the manufacturer's website and download the latest version of the webcam drivers.
4. Power Supply: Ensure that the camera is powered on and properly connected, especially if it requires an external power supply.
5. USB Connections: If you are using a USB camera, check that the USB cable is securely connected and meets the specifications of the camera. If necessary, try replacing the cable.
6. Reset Devices: If you are using an all-in-one video bar or similar device, try resetting the power of the device. Some devices may have a reset button.

If these steps do not resolve the issue, you may need to contact your device manufacturer for further assistance.

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References:

• my camera does not function in windows - Microsoft Q&A
• The Camera status is Unhealthy