why is my copilot not working now

Question

stop working on my pc why? can you fix this problem?

Answer 1

Hi @Randall blackburn,  

Welcome to Microsoft Q&A forum. 

Thank you for reaching out regarding the issues you are experiencing with Copilot. I understand how frustrating it is when a key tool stops working unexpectedly on your PC, and I would be happy to help you get this resolved. 

To provide the most accurate solution, I need to scope down the problem with a few questions: 

• Are you using Copilot via the Windows Taskbar, within a specific app like Microsoft Word, or through a web browser (Edge/Chrome)? 
• Does the icon not respond, do you see a specific error message, or does it open to a blank screen? 
• Did this follow a recent Windows update or any changes to your Microsoft account settings? 

While I wait for your response, please try these initial steps to see if they resolve the glitch: 

1. Restart Windows Explorer: Press Ctrl + Shift + Esc to open Task Manager. Find Windows Explorer, right-click it, and select Restart. 
2. Check for Updates: Go to Settings > Windows Update and click Check for updates to ensure your system has the latest stability patches. 
3. Sign Out and In: Open your browser or the Copilot app, sign out of your Microsoft account, and then sign back in to refresh your credentials. 

Please let me know the outcome of these steps or provide the details requested above so I can further assist you.

Answer 2

can you fix my problem on this pc please

Answer 3

can you fix the problem so i can have my copilot back?