How do I access email account not on outlook

Question

I have a business email through microsoft.

How do I access the system to make changes?

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you able to sign in to office.com successfully?
2. Do you see an Admin option after signing in? Are you the owner/admin of this business account?

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If your business email is provided through Microsoft, it is usually managed through Microsoft 365, even if you’re not using Outlook.

To access and manage your email account, please try this:

• Open a web browser and go to: https://www.office.com
• Sign in using your business email address and password.
• Once signed in, click on Outlook to access your email online.
• If you need to make account or email changes, click on Admin (this is only visible if you are an administrator).

If you don’t see the Admin option, it may mean: You are not the admin of the account, or someone else manages your organization’s Microsoft account. In that case, you’ll need to contact your company’s IT admin or the person who set up your email.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To access your business email account that is not on Outlook, you can use the Outlook Web App. You can sign into the Outlook Web App using a URL specific to your organization, which typically looks like this: https://<your-domain>/OWA or https://mail.<your-domain>/OWA. For example, if your organization's domain is contoso.com, you would use https://contoso.com/OWA or https://mail.contoso.com/OWA.

If you need to make changes to your email settings or manage your account, you can do this through the Microsoft 365 Admin Center. Sign in to the Admin Center at https://admin.microsoft.com with your admin credentials to manage users, settings, and other configurations related to your business email.

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References:

• Accessing Outlook Web App
• How to sign in to Outlook on the web