transfered to a new pc with windows 11 and now cant get into 365

Question

transfered to a new pc with windows 11 and now cant get into 365

scott vanderleest 0

i transfered to a new pc in windows 11 and now i cant access my 365 account

Ryan-N 10,875 Reputation points Microsoft External Staff Moderator

2026-02-11T20:27:43.6166667+00:00

Hi @scott vanderleest,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

1 answer

Your answer

Ryan-N 10,875 Reputation points Microsoft External Staff Moderator

2026-02-11T20:27:43.6166667+00:00

Hi @scott vanderleest,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

Answer 1

Hi @scott vanderleest,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I would like to provide you with some information as follows:

The reason you are unable to sign in using your Business account may be because the Office applications currently installed on your computer are not the version intended for Business accounts.

First, please uninstall the current Office suite installed on your computer by following these steps:

Settings > Apps > Installed apps > Click on the current Office suite > uninstall the current Office suite.

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To install Office for a Business account, please follow the steps below:

Step 1: Go to the following website: https://portal.office.com

Step 2: Click Apps & devices

Step 3: Download and install Office on your computer

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After the installation is complete, please try signing in again using your Business account and check whether the issue has been resolved.

If the issue persists, could you please provide the following information to help us investigate further:

When you sign in, do you receive any error code?
Which subscription are you currently using? To check the subscription you are using at the moment, please visit the following link:

https://portal.office.com/account/?ref=Harmony#subscriptions

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I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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transfered to a new pc with windows 11 and now cant get into 365

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