Did my microsoft payment go through under my old email? or the new one?

Question

I have 2 addresses on file. My paypal shows that I was billed for Microsoft 365 on 1/31/26. However, I keep getting an email saying my payment didn't go through. I don't know if one account was billed and is current and one is not? I only need one account. I cannot seem to get a "live" person to help me and it's extremely frustrating.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

To check which account the payment was processed through, please log in to your accounts and review each one to determine where the payment was applied.

https://account.microsoft.com/billing/orders

This will allow you to view your billing history.

Answer 2

To determine whether your Microsoft payment went through under your old or new email, you will need to check your Microsoft account associated with both email addresses. Since you mentioned that your PayPal shows a charge for Microsoft 365 on 1/31/26, it suggests that at least one of your accounts was billed. However, if you are receiving emails indicating that the payment did not go through, it is possible that there might be an issue with one of the accounts.

Here are some steps you can take:

1. Check both email accounts for any billing notifications or payment confirmations from Microsoft.
2. Log into both Microsoft accounts to verify the subscription status and payment history.
3. If you are unable to resolve the issue through the accounts, consider contacting Microsoft support directly for assistance, as they can provide more specific information regarding your billing and account status.

Unfortunately, as this is a community forum, I cannot assist you directly with account-specific issues, but following these steps should help clarify your situation.