Share via

Entire Office 2024 suite disappeared when I ran on line repair

Laptop Administrator 0 Reputation points
2026-02-10T18:32:46.6+00:00

I had Microsoft Office 2024 Professional Plus with Lifetime License installed on my win 10 PC. It was not working properly. Word was not opening correctly. I ran your on line repair now everything is gone. The entire Office suite has disappeared.

Microsoft 365 and Office | Word | For home | Windows
{count} votes

2 answers

Sort by: Most helpful
  1. Ron Barker 1,650 Reputation points
    2026-02-10T18:40:12.36+00:00

    Hi, there is no 'Office 2024 Professional Plus' only Office LTSC Professional Plus 2024, which is an Apps for enterprise version for small businesses. Sorry you have been duped.

    3 people found this answer helpful.
    0 comments No comments

  2. Stefan Blom 335.1K Reputation points MVP Volunteer Moderator
    2026-02-10T18:43:33.0966667+00:00

    An Online Repair usually requires a reinstall of Office.

    As Ron wrote, the license may be more of a problem in this particular case. If someone sold you Professional Plus, which is a volume license product intended for (large) organizations, and led you to believe that you purchased a consumer (home use) version, then you were scammed.

    2 people found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.