My incoming e-mail is being directed to my deleted folder. How do I correct that?

Question

My incoming e-mail is being directed to my deleted folder. How do I correct that?

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your incoming emails are being directed to your Deleted Items folder, it may be due to the Ignore feature being enabled for a conversation thread. When you select Ignore on an email message, Outlook automatically moves future messages from that thread to the Deleted Items folder.

To correct this issue, you can remove the Ignore status from the email thread by following these steps:

1. Select the Deleted Items folder.
2. Find and select the message that is currently being ignored.
3. On the Home tab on the ribbon, click on Ignore in the Delete section.
4. If prompted, select Stop Ignoring Conversation.

After doing this, the ignored messages should be moved back to their original folder, and future messages from that thread will no longer be automatically deleted.

If the problem persists, ensure that there are no other filters or rules set up in Outlook that might be causing this behavior.