My. Email was hacked and now I can't send any emails can someone help me

Question

My email had hackers in it I think I've solved that problem I got Norton and LifeLock but now my email had some setting changed on it and they blocked me and I can't send any emails only can receive

Answer 1

It sounds like your email account has been compromised, and you are experiencing issues with sending emails. Here are some steps you can take to regain control and resolve the issue:

1. Check Email Settings: Sign in to your email account and check the settings for any unauthorized changes. Look for any rules or forwarding settings that may have been set up by the hacker.
2. Change Your Password Again: Since you suspect your account was hacked, change your password to a strong, unique one. Ensure that you also update any recovery options associated with your account.
3. Review Account Activity: If you regain access, check your account activity for any unauthorized changes or suspicious activity. Look for any drafts or emails that you did not send.
4. Contact Support: If you are still unable to send emails, consider reaching out to your email provider's support team for assistance. They can help you with account recovery and may have additional tools to verify your identity.
5. Enable Two-Factor Authentication: Once you regain access, enable two-factor authentication (2FA) for added security.
6. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

By following these steps, you should be able to regain control of your email account and resolve the issues with sending emails.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A