mailbox maintenance

Question

received an email concerning maintenance issue would like to know if this is a legitimate request from Microsoft and where do I find mailbox maintence

Answer 1

To determine if the email you received regarding a maintenance issue is legitimate, you should check the sender's email address. Microsoft typically uses specific domains for their communications, such as microsoft.com, microsoftsupport.com, or mail.support.microsoft.com. If the email is from a different domain, it may not be genuine and could be a phishing attempt.

As for mailbox maintenance, you can find information related to mailbox utilization and maintenance in the Microsoft 365 admin center. Specifically, you can check the Health > Service health section for any advisories related to mailbox storage limits and maintenance alerts.

If you suspect the email is a phishing scam, do not click on any links or provide any personal information. Instead, you can report it to Microsoft and check your account directly through the official Microsoft website.

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References:

• How do I know if an email from Microsoft support is genuine?
• Service advisories for mailbox utilization in Exchange Online monitoring