3 fraudulent unknown illegal purchases 10,000 Robux for Xbox $99.99

Question

3 fraudulent unknown illegal purchases on my Microsoft store account, on Feb. 7th 2026, each for $99.99.

i have changed my password and now request a refund/charge back to

visa. i need a direct contact phone number to microsoft store human

Answer 1

Hi @Carol Greek

Thank you for posting your question in the Microsoft Q&A forum 

Regarding your issue, I’m really sorry you’re going through this. I understand how upsetting and stressful it can be to discover unexpected and unauthorized charges on your account, especially when they occur multiple times.

Before contacting Microsoft Support, I recommend checking the following places first, as most Microsoft charges can be identified this way:  

1. Check your Microsoft account purchase history  

Sign in to any Microsoft account you may have used (personal, work, or older email addresses) and review your billing details here: https://go.microsoft.com/fwlink/?linkid=2246882

Please check:  

• Order history  
• Subscriptions & recurring billing  
• Payment methods  

This will usually show whether the charge is related to a subscription (such as Microsoft 365, OneDrive, Xbox, or another service) or an auto‑renewal.  

For more details, please refer to: How to investigate a billing charge from Microsoft

2. Check your email for Microsoft billing receipts  

• Search your inbox and spam folder for emails from Microsoft related to billing or receipts around. These emails often confirm what the charge was for.  

3. Consider shared or linked accounts  

• If your payment card has ever been used on another Microsoft account (for example, a family member’s account or an old account you no longer actively use), the charge may appear there instead.  

4. Contact Microsoft support  

If after checking all of the above you still cannot find the source of the charge, the next step would be to contact Microsoft Support directly, as they can look up the transaction using the charge date, amount, and payment details:  

• Go to: https://support.microsoft.com/en-us/home/contact
• Type your issue in the search box.     
• Select Get help   
• Scroll down to find Contact Support   
• Choose a product or service    
• Select a product category    
• You can choose to chat with a support agent in your web browser   

Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.     

As a forum moderator, I don’t have the authority to process refunds or access your account as we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. To quickly resolve this the most effective step is to contact Microsoft support. Only they have the ability to help with your issue. 

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask. 

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Answer 2

To address fraudulent purchases on your Microsoft Store account, it is recommended to contact Microsoft Support directly for assistance with refunds and chargebacks. You can find the customer service phone numbers for Microsoft at the following link: Customer Service Phone Numbers. This will allow you to speak to a representative who can help you with your situation.

Additionally, ensure that you report the fraudulent transactions through your account's orders page and follow any necessary steps for disputing charges with your bank or credit card provider.

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References:

• I need to talk to someone!! - Microsoft Q&A
• Managing refunds and chargebacks from your service