how enable mouse after latest update disabled it?

Question

Latest Microsoft update disabled my mouse. How do I fix this? Device Manager says they are working properly

Answer 1

I tried a different port and it worked.

Answer 2

Used a different port and that worked

Answer 3

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

• May I know which specific KB update is causing the issue? Please go to Settings > System > Windows Update > Update history.
• What is the make and model of your device? In the search bar, type MSINFO32 and hit Enter. Please share a screenshot of that window.
• Are you using the built-in mouse or an external mouse connected via USB or Bluetooth?

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In the meantime, I suggest going to your computer manufacturer's website, then downloading and installing the mouse driver for your model. After installing, please restart your computer.

Answer 4

If your mouse is not working after a recent Microsoft update, you can try the following steps to troubleshoot and enable it:

1. Check Device Manager: Since you mentioned that Device Manager indicates the mouse is working properly, ensure that the mouse is not disabled. Right-click on the mouse device in Device Manager and select Enable Device if the option is available.
2. Update Drivers: Sometimes, the drivers may need to be updated. In Device Manager, right-click on the mouse device and select Update Driver. Follow the prompts to search automatically for updated driver software.
3. Uninstall and Reinstall the Device: In Device Manager, right-click on the mouse device and select Uninstall Device. Restart your computer, and Windows should automatically reinstall the driver.
4. Check for Windows Updates: Ensure that your system is fully updated. Go to Settings > Update & Security > Windows Update and check for any pending updates.
5. Use a Different USB Port: If you are using a USB mouse, try connecting it to a different USB port to rule out port issues.
6. Check for Conflicting Software: Sometimes, third-party software can interfere with device functionality. Consider disabling or uninstalling any recently installed software that may conflict with your mouse.

If these steps do not resolve the issue, you may need to look into specific error codes or messages related to your mouse or consider rolling back the update if it caused the issue.

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References:

• Devices are not working before you log on a computer that's running Windows 10
• Code 22 - CM_PROB_DISABLED