I just purchased microsoft 2024 for home and downloaded on Mac; I am unable to open EXCEL: it says "microsoft excel quite unexpectedly"

Question

I just purchased Office 2014 from Microsoft Store and downloaded it on Mac (Mac OS Tahoe 26.2). When I try to open Excel I get long error scrip that starts with "Microsoft Excel quite unexpectedly". I am also unable to open Microsoft Word.

Answer 1

Hi, I'm John! I will help you with this.

If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

• Here are the steps: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft Office 2024 and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.