Navigating to Support Request and trying to start a refund results in blank page

Question

Step by step what I am doing
On this page I have filled it with the available options, from screenshots I KNOW I am missing options and specifically the one that is relevant to my case (being charged for a subscription that I not only ended, but for a service that was not really active) so the only valid option was "Help understanding my invoice (bill)"

I click on the blue button, as every other dropdown only contains links to external resources:

This is the full page where I am lead to:

I am unable to do anything else beyond this point, I would gladly appreciate any help if possible, thanks.

Answer 1

Hello Canul Quintal, Mauricio [Student],It looks like you're experiencing an issue with requesting a refund on the Azure portal, where you're being directed to a blank page after selecting "Help understanding my invoice."

Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request.
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
• Fill all the required information and provide a clear description of your issue and click Next.
• Review and create as submit the support request.
• You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. If the provided answer was helpful, please click Accept the Answer and upvote if the above was helpful.

Thanks

.

Answer 2

Hi,

Do NOT click the blue Request a refund button. Instead click Return to support request, click Next, fill out Additional details tab, click Next, review and click Submit button. After submitting you should get an automated email and eventually you will be contacted by billing engineer so that you can ask for refund.

Please click Accept Answer if the above was helpful.

Thanks.

-TP