My Home & Student license is missing.

Question

I have a one-time purchase Microsoft Office Home & Student product key that was previously activated on this Lenovo Windows 11 laptop.

Office was replaced by Microsoft 365, which I removed. I now have no Office apps installed, and my Home & Student license is missing.

I need my Home & Student license re-bound to my Micrisoft account and the correct installer, not Microsoft 365.

Answer 1

Hi! No forum member will have access to your account data or information.

But you can check if your license is linked to your account. Go to https://account.microsoft.com/account > Sign in > Click on Subscriptions > Expand Office > Click on Install apps... > Choose the version for your operating system.

• You must uninstall the Office that is installed on your computer and install the downloaded version. Then, sign in with your Office account. Double-check that Microsoft 365 is not installed.

1. Open Windows Settings (Press WINDOWS + I keys) > Select "Apps" > "Installed Apps".
2. Search for the application you want to uninstall > Click 3 Points > Uninstall > Wait for the program to be uninstalled > Restart your computer.

Answer 2

To recover your Microsoft Office Home & Student license and install the correct version, follow these steps:

1. Uninstall Microsoft 365: Since you mentioned that Microsoft 365 was installed and removed, ensure that it is completely uninstalled. You can do this by going to Settings > Apps > Installed apps and removing any instances of Microsoft 365 or Office.
2. Sign in to your Microsoft account: Go to the Microsoft account services page at https://account.microsoft.com/services and sign in with the Microsoft account that was used to purchase or activate your Office Home & Student product.
3. Check for your license: Look for Office Home & Student under the Services & subscriptions section. If it is not visible, you may have redeemed the product key under a different Microsoft account, so check any other accounts you may have.
4. Download the installer: If you see Office Home & Student listed, click on Install next to it to download the correct installer for your one-time purchase version.
5. Run the setup file: Once downloaded, open the setup file (usually named Setup.exe) and follow the prompts to install Office Home & Student.
6. Activate Office: After installation, open any Office app (like Word or Excel) and sign in with the same Microsoft account to activate your product. You should see a message confirming that Office Home & Student is activated.

If you encounter any issues during this process, ensure that you are using the correct Microsoft account and that your device is running Windows 11 or later.

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References:

• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"
• Account or subscription verification errors activating Microsoft 365 Apps