Duplicate charges

Question

When will I get refind for duplicate charges? In January I was charged $99 and $129 for Microft 365 renewal...this is wrong.

Answer 1

To address duplicate charges for your Microsoft 365 renewal, you will need to contact Microsoft Billing Support directly. The community forum does not have access to your account details or the ability to process refunds. Here are the steps you can follow to report the issue:

1. Visit the Microsoft support page and sign in to your Microsoft Account.
2. Select Microsoft 365 from the product list.
3. Click on "Get Home support" and describe your issue.
4. Use the "Contact Support" option to get in touch with a support agent.

They will be able to assist you with your refund request for the duplicate charges.

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References:

• Understand your invoice for your Microsoft MCA billing account
• Request a refund - Microsoft Q&A