MS WORD ERROR

Question

my ms word is not working or has an error upon opening the application

Answer 1

Dear @AUDELYN JURILLA,
Thank you for posting your question in the Microsoft Q&A forum. I understand that Microsoft Word is not opening correctly and shows an error as soon as you try to start the application on your Windows device.

To better assistance, could you please confirm following information:

• Do you see any error message or error code when Word fails to open? If yes, please share the exact wording or code.
• Does Word open if you start it in Safe Mode?
• Does the issue happen every time you open Word, or only occasionally?
• Are other Office apps (such as Excel or PowerPoint) opening normally?

In the meantime, I recommend some steps below:

1/ Testing in Word Safe Mode

• Close all Microsoft Word windows.
• Press Windows + R on your keyboard.
• Type winword /safe and select OK.
• Word will open in Safe Mode (you may see “Safe Mode” in the title bar).
• Open the document again and go to Design > Watermark > Custom Watermark > Picture watermark and click “Select Picture > From a file / Select from PC”

2/ Run Microsoft Office Repair (to refresh Word)

• Close all Office applications.
• Control Panel > Programs and Features > looking for Microsoft 365 App > right-click and choose Change > Online Repair

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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Answer 2

If Microsoft Word is not working or shows an error upon opening, you can try the following steps to resolve the issue:

1. Exit all Office applications: Make sure that all instances of Word and other Office applications are closed.
2. Run an Online Repair: This is a more thorough repair option compared to the quick repair. You can do this by going to the Settings app on your Windows device, selecting Apps, finding Microsoft Office, and then choosing the Modify option to perform an Online Repair.
3. Check your Office account: Before starting the repair, ensure that you can access your Microsoft account and that your Office product is associated with it.
4. Reinstall Office if necessary: If the repair does not resolve the issue, consider uninstalling Office completely, restarting your PC (not shutting it down), and then reinstalling Office from your Microsoft account.

These steps should help in resolving the error you are experiencing with Microsoft Word.