not able to connect to AVD hostpool after creating it tried 4 to 5 times getting same error password does not work

Question

not able to connect to AVD hostpool after creating it tried 4 to 5 times getting same error password does not work

Answer 1

Azy Alam check how the session hosts were joined, if the VMs are Azure AD joined or domain joined, you must use the correct type of account. A local admin account will not work on a domain joined VM and vice versa. Also make sure you are using the correct username format such as ******@domain.com for Azure AD or DOMAIN\username for domain joined machines, because using the wrong format often looks like a wrong password. Check that the user is assigned to the application group in Azure Virtual Desktop and that the session host shows as Available and Healthy in the host pool. It is also worth confirming that the account is not locked and that the password has not expired.

rgds,

Alex

Answer 2

Hello @Azy Alam

It seems you've been experiencing repeated login failures with AVD, which must be frustrating. Could you please confirm if you're using an Entra account to sign in and if you're seeing the following error message:

"Sign in failed. Please check your username and password and try again"

Is the blocked user trying to connect via Web client?

-> If yes, kindly make sure that you enabled connections from other clients. Reference: https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-desktop/troubleshoot-azure-ad-connections#web-client

Also, make sure below configurations are done already:-

• The user has been assigned to the application group for the host pool
• The user has the Virtual Machine User Login role or Virtual Machine Administrator Login on the session hosts resource group as well as application group.
• MFA is turned off for the user (use conditional access policy to exclude the user from MFA).
• Make sure RDP properties for the session host has the configuration targetisaadjoined:i:1 Below are the steps to follow for it:
  • Select the hostpool
  • Select Settings -> RDP Properties -> Select Advanced
  • Add to the properties ;targetisaadjoined:i:1

Kindly let me know if these checks are already done and still you are unable to login to your AVD session-hosts.