How can I delete an old email in my Microsoft account? It doesn't show in 'My Account'; however, Microsoft keeps sending emails to it.

Question

I can't find where to delete an old email in my Microsoft account. In 'My Account' it shows my two latest email addresses, but Microsoft keeps sending me emails to my old email which is [Moderator note: Removed PII]@gci.net. I haven't used that one for 3 years. HELP! [Moderator note: Removed PII]

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Moved from: Microsoft System Center | System Center Service Manager

Answer 1

Hello,

If you go to https://account.microsoft.com, then click on Security > Manage how I sign in, is it here?

Answer 2

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Joyce Outten

Thank you for reaching out to Microsoft Q&A Forum. I understand that you are facing issue with your Microsoft account.

First, I need to confirm what type of account this is (personal Microsoft account vs. work/school account). Since this is a public forum, please don’t post any personal information (full email address, phone number, verification info, etc.) here. I’ll send you a Private Message now to request your personal information safely.

Additionally, you can also check it yourself by following these steps:

• Go to https://mysignins.microsoft.com and sign in with the affected account.
• If the page shows "Microsoft Account" or looks like Outlook.com/Skype/Xbox settings. it’s a personal account.
• If it shows your organization name or Microsoft 365/Azure AD portal. it’s a work or school account.

Looking forward to your reply so I can assist you further. Thank you for your understanding!

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