In the collaborate Feedback page，We can create new Bugs ticket，but can not enter any bug ticket page to review the detail info

Question

In the collaborate Feedback page，We can create new Bugs ticket，but can not enter any bug ticket page to review the detail info.

And the page display this error info:

Error

Due to recent changes in our security and access policies, some content or functionality may be unavailable to certain users. For additional support, please create a ticket with Partner Center and reference Message Code: 715-123220. https://support.serviceshub.microsoft.com/supportforbusiness/onboarding?origin=/supportforbusiness/create

Answer 1

It appears that you are encountering an access issue when trying to view the details of bug tickets on the Collaborate Feedback page. The error message indicates that due to recent changes in security and access policies, certain content or functionalities may be restricted for some users. To resolve this issue, it is recommended to create a support ticket with Partner Center and reference the provided Message Code: 715-123220 for further assistance.

If you are experiencing issues with permissions or access, it may also be helpful to check if your Collaborate account has been inactive for over 180 days, as this can lead to automatic deactivation of access permissions. You should have received notifications regarding this prior to the deactivation.

For more specific troubleshooting steps, consider contacting your project administrator or Microsoft support directly for assistance with access issues.

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References:

• How to Troubleshoot Common Issues