Building and customizing solutions using Microsoft 365 Copilot APIs and tools
Message reaction on feedback triggers "Error" while Adaptive Card is pending.
Tan Yik Zhang
25
Reputation points
Problem Description: I am using an Adaptive Card in Copilot Studio to collect user input. When the agent is in the "Awaiting Response" from the user for this card, the user attempts to add a reaction (e.g., Thumbs Up) to the message immediately preceding the card.
The Issue: Instead of ignoring the reaction or processing it as a background event, the Copilot Designer displays an Error Message after reacting.
Environment:
Platform: Microsoft Copilot Studio (Designer / Test Pane)
- Channel: Web Chat
- Type: "Ask with Adaptive Card"
Observations:
- If the user completes the card submission first, the error does not occur.
- The error only triggers when an
Adaptive Cardactivity is pending a selection response from the user. - I found some Properties remarks in https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-ask-with-adaptive-card, but not sure if there is any solution for it.
If the agent is awaiting a submission from an Adaptive Card and the user sends a text message instead, this response is considered invalid, unless the message triggers an interruption.
Questions:
- Is this a known limitation of the Copilot concurrency handling for message reactions?
Any workaround method to solve these issues?
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
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