Missing subscription account

Question

I am getting billed for Azure basic support but there is nothing on my usual account billing. When I try to log into the account that has the invoice, it says I don't have access. I have opened a ticket to no avail.

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Answer 1

Hello John Michaels

I understand you're facing some issues with your Azure billing and access. It seems you’re being billed for Azure Basic Support, but not seeing any billing details in your usual account and can't access the account linked to the invoice. Here’s what you might want to consider doing:

Check Directory Selection: Sometimes, this issue occurs because you've accidentally selected the wrong Azure directory. Make sure that you're in the correct directory by clicking on your account at the top right of the Azure portal and selecting "Switch directory." This could resolve the access issue.

Permissions Check: Ensure your account has the appropriate permissions. If you’re encountering the "No subscriptions found" error, you may need to have the Owner, Contributor, or a specific billing reader role assigned to your account for that subscription.

Accessing Billing Details: If after switching directories, you still don’t see any subscription information, you may need to contact the Enrollment Administrator of your account to confirm whether your permissions are correctly set up. They can also help you retrieve any necessary billing details.

Open Support Ticket: Since you've already opened a ticket, it might take some time for Microsoft Support to respond. Meanwhile, keeping track of any updates on the ticket status can be useful.

Here are some links you might find helpful:

• No subscriptions found sign in error for Azure portal
• Plan to manage Azure costs
• Contacting Support

Hope this helps! If you have any further questions, feel free to ask.

Follow-Up Questions:

1. Have you tried switching directories in the Azure portal?
2. Can you confirm what type of permissions your account currently has?
3. Were there any recent changes made to your account or roles that you are aware of?

Thanks,

Suchitra.

Answer 2

If you're being billed for Azure basic support but cannot see the billing details on your usual account, it may be due to signing in with an email address or account that does not have permission to view the billing account. Here are some steps you can take to troubleshoot this issue:

1. Sign in with the correct email address: Ensure that you are using the email address that has the account administrator role for the subscription. Only this email can view the invoice details.
2. Check for multiple accounts: If you have multiple accounts associated with the same email address (like a work/school account and a personal account), make sure you are signing in with the correct account that has the necessary permissions. You can do this by signing in to the Azure portal in an InPrivate/Incognito window to select the appropriate account.
3. Switch directories: If you have multiple tenants, you may need to switch directories in the Azure portal to access the correct billing account. You can do this by selecting your account in the upper right corner and choosing "Switch directory."
4. Contact support: If you have already opened a ticket and have not received assistance, consider reaching out again or creating a support request through the Azure portal for further help.

Following these steps should help you resolve the issue of missing subscription account visibility.

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References:

• Troubleshoot viewing your billing account in the Azure portal
• Troubleshoot subscription access after you sign a Microsoft Customer Agreement