Login issues in new device

Question

Hello,

I installed authenticator app in my new phone. I want to import all the logins I made in my new phone to the authenticator app in my new phone. I have also added a makeup account in my old phone. Kindly help me in importing the data to my new phone.

Answer 1

To import your logins from the Microsoft Authenticator app on your old phone to your new phone, you need to ensure that you have set up the recovery settings on your old device before migrating. Here are the steps you should follow:

1. Set Up Recovery on Old Phone:
   • Open the Microsoft Authenticator app on your old phone.
   • Go to Settings and turn on iCloud backup. This will back up your account credentials to your iCloud account.
2. Install Authenticator on New Phone:
   • Ensure that you have installed the Microsoft Authenticator app on your new phone.
3. Sign In on New Phone:
   • Open the Microsoft Authenticator app on your new phone and sign in with the same Microsoft account that you used on your old phone.
   • Follow the prompts to restore your account credentials from the iCloud backup.
4. Complete Setup:
   • Once the restoration is complete, you should see all your logins imported into the Authenticator app on your new device.

Make sure not to remove the Authenticator app from your old phone until you have successfully set up your new phone. If you encounter any issues, you may need to refer to the Microsoft support documentation or contact support for additional help.