How do I find my SMTP address?

Question

Im setting up a CRM platform and I need the SMPT mail address - where can i find this please?

Answer 1

Hi @Bev 

Thank you for posting your question in the Microsoft Q&A forum. 

When a CRM asks for the SMTP mail address, it is really asking for the SMTP server details of the mailbox you want the CRM to send emails from. These values are provided by your email provider, not generated by the CRM. 

1.If you’re using Microsoft 365 / Exchange Online, use these SMTP settings: 

-SMTP server (address/host): smtp.office365.com 

-Port: 587 

-Encryption: STARTTLS / TLS 

-Username: the full email address  

-Authentication:

• OAuth (Modern Authentication) is supported for SMTP AUTH and recommended by Microsoft.
• If using username and password, SMTP AUTH must be enabled for the mailbox and allowed by tenant security settings.
• If MFA is enabled, an App Password is required unless the application supports OAuth.

These values are standard for authenticated SMTP submission in Exchange Online.  

2.If you’re using Outlook.com / Hotmail  

-SMTP server: smtp-mail.outlook.com  

-Port: 587  

-Encryption: STARTTLS  

-Reference: POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support. 

3.If you’re using another provider, you’ll find the SMTP address in one of these places:  

-Your email provider’s support or help documentation  

-The email account settings in webmail (often under Mail > Settings > Server settings)  

-Your IT admin or hosting provider 

I hope this information is helpful. 

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Answer 2

To find your SMTP address, you can typically follow these steps depending on your email service:

1. Microsoft 365 or Office 365: Your SMTP address usually follows the format ******@yourdomain.com. You can verify this by logging into your Outlook account and checking your email settings.
2. Outlook/Hotmail: If you are using Outlook or Hotmail, your SMTP address will also be in the same format as above, but you can check your account settings for confirmation.
3. CRM Platform Configuration: If you are setting up a CRM platform, it may require you to enter the SMTP server settings. For Microsoft 365, the outgoing mail server should be smtp.office365.com and the port number is typically set to 587 for secure transport.

Make sure you have the correct username (your email address) and password for authentication when configuring your CRM platform.