Issue scanning passkey QR code

Question

Issue scanning passkey QR code. Just says connecting but doesn’t connect on my phone but works on my ipad

Answer 1

If you're having trouble scanning the passkey QR code on your phone, here are a few troubleshooting steps you can try:

1. Ensure Bluetooth and Internet Connection: Make sure that Bluetooth and an internet connection are enabled on both your phone and the device you are trying to sign in on. This is crucial for cross-device authentication.
2. Camera App: Use the system camera app on your phone to scan the QR code, as some apps may not support scanning WebAuthn QR codes.
3. Check for Updates: Ensure that your phone's operating system and any relevant apps (like the Authenticator app) are up to date.
4. Restart Devices: Sometimes, simply restarting both devices can resolve connectivity issues.
5. Try Again: If it continues to say "connecting" without success, try scanning the QR code again, ensuring that you hold your phone steady while scanning.

If the issue persists after trying these steps, it may be helpful to check if there are any known issues with the specific devices you are using or consult your IT support for further assistance.

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References:

• Sign in with a passkey (FIDO2) for your work or school account
• Sign in with passkeys in Authenticator for Android and iOS devices