Hi Darcy,
To ensure we are on the same page, are you trying to recover account SBCGlobal email as being a Microsoft account? If yes, Microsoft takes very seriously the security and privacy of their customers. As they are committed to protecting your personal information and the meticulous account recovery process is intended to protect you from any possible malicious activity.
If you have added SBCGlobal email itself as part of the security information, then you can try to perform a reset and get the security sent from there to begin with the reset, otherwise, if its was not added as security information, the only best option to recover the account is to answer the Microsoft account recovery form correctly with all the information you entered during the first setup when creating the account