How do I restart my email feed that is stuck in last week after I was hacked

Question

I was hacked last week and my email account has been restored, but it is stuck in last week and is not updating. I have done everything that I have been told will resolve it, but it has not worked

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. Are you able to send emails normally?
2. What is the exact error message the sender receives when they try to email you?

Send a test email from another one of your accounts to the affected email address. Check whether you receive any bounce-back (non-delivery) error messages or if the email gets stuck in the Outbox. If you receive an error, please share the complete error message here.

If the email is sent successfully, then please check your email forwarding rules and blocked senders list, and verify whether the messages have been routed to another address or folder, such as Junk or Spam.

Check your mail forwarding rules by signing in with your account here: https://outlook.live.com/mail/0/options/mail/forwarding

(Click Do not forward if your emails are being forwarded to another address)

Additionally, check that you have enough mailbox storage space available to send and receive emails.

Check your Storage: https://outlook.live.com/mail/0/options/accounts-category/storage

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To Secure your Microsoft Account:

1. Reset your Microsoft account password.

Open an InPrivate/Incognito browser window and use the following link to reset your password: https://account.live.com/ResetPassword.aspx

2. Sign out of your account from all sessions.

Once the password reset is successful, sign in with your account here: https://account.live.com/proofs/Manage

Scroll down until you find Sign out everywhere. Select Sign out everywhere.

3. Enable two-step verification.

On the Security settings page, under Additional security, turn on Two-step verification. Make sure you have at least three security verification methods active.

After you have enabled these security protections, sign out of your account in the Outlook app and sign back in with your new password.

Answer 2

If your email feed is stuck and not updating after being hacked, here are some steps you can take to try to resolve the issue:

1. Check Your Internet Connection: Ensure that your device is connected to the internet and that the connection is stable.
2. Refresh Your Inbox: In Outlook, try manually refreshing your inbox. You can do this by clicking the refresh button or swiping down on the inbox list in the mobile app.
3. Clear Cache and Data: If you are using the Outlook app on a mobile device, go to your device settings, find the Outlook app, and clear its cache and data. This can help resolve issues with stuck data.
4. Re-add Your Account: Sometimes, removing and then re-adding your email account can help reset the connection. Make sure to back up any important information before doing this.
5. Update the App: Ensure that your Outlook app is updated to the latest version, as updates often include bug fixes and improvements.
6. Check for Security Issues: Since your account was hacked, ensure that there are no lingering security issues. Check for any unauthorized rules or settings that may affect your inbox.
7. Contact Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance. They may have additional tools to help diagnose and resolve the issue.

Following these steps should help you get your email feed updating again.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A