Dear @Farhan Khan,
Thank you for posting your question in the Microsoft Q&A forum.
We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:
Scenario 1: If you are a Global Administrator in Microsoft 365 Admin Center
- Sign in to the Microsoft 365 admin center > Marketplace > All products > find Copilot subscription you need > Purchase it.
- After purchase, assign the Copilot licenses to the users who need it.
Scenario 2: If you are just an end-user
- Kindly contact your IT Administrators and ask them to follow the steps above. How do I find my Microsoft 365 admin? - Microsoft Support
I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.
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